Terms of Service

Lifeline Healthcare Education's Terms of Service for Website and In-person Classes

Not Medical Advice

The information contained on these websites, or provided at your request, is provided for informational purposes only and is not intended to be medical or healthcare advice. While we may offer some products on these websites that are classified as food, beverage, or dietary supplement products regulated by the Food and Drug Administration, we do not market or sell such products to diagnose, treat, cure or prevent any disease. We do not recommend any particular form of medical treatment or that persons manage their health problems without the advice of a licensed healthcare practitioner. Information found or received through these websites should not be used in place of a visit with, call to, consultation, or advice from a health care provider. If you suspect you have a medical problem, or should you have any healthcare-related questions, please promptly call or see your healthcare practitioner. Before using any products offered on these websites, carefully read all labels and heed all directions and cautions that accompany the products.

Privacy

Lifeline Healthcare Education is committed to protecting your privacy. This policy describes the types of information we may collect from you or that you may provide when you visit our website and our practices for using, maintaining, protecting, and disclosing that information.

We may update this policy from time to time, so we invite you to review this web page periodically. In the event this policy changes, we will inform you by posting an updated policy on this web page. All changes will go into effect immediately upon our policy change going live. The new policy will apply to all past and current users of our website and will replace any prior policies.

What Information We Collect and How We Use It

We do not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. Visitors to our website are not required to register or provide information to us to view our website.

If you choose to establish a Lifeline Healthcare Education account, we collect the following information about you: name, address, phone number, email address, username, and password. We use the information you supply to provide the services you have requested, as described in this policy. In addition, we may from time to time contact you via email or regular mail unless you opt out by following the instructions in the "opting out" section of this policy.

If you shop with us, we collect the following information about you: name, address, phone number, email addresses, billing information including credit card numbers and expiration dates as well as the names, addresses, and phone numbers of gift recipients (if any). We use your name, address, phone number, and billing/credit card information to process your order or as otherwise described in this policy.

If you are requesting an event with us, we collect the following information about you: name, address, phone numbers, email addresses, and any event-specific or other information you have included.  We use the information you supply to provide the services or information about the services you have requested, as described in this policy. In addition, we may from time to time contact you via email or regular mail unless you opt out by following the instructions in the "opting out" section of this policy.

The email address you provide is used for internal purposes, such as confirming and tracking your orders or as otherwise described in this policy. We may also contact you occasionally via email or regular mail to keep you up-to-date on the latest Lifeline Healthcare Education news. If you would like to opt out of receiving mailings from us, just let us know (see contact information below). Also, gift recipients may, from time to time, receive offers from us regarding new products and services that we think may be of interest to them. We allow gift recipients the option to opt out of receiving future marketing-related communications from us.

If you have booked an event with us, we may need to collect the following information about you: names, addresses, phone numbers, email addresses, and any necessary event specifics. We use the information you supply to provide the services you have requested, as described in this policy. In addition, we may from time to time contact you or any contact directly referenced in this information via email or regular mail unless you/they opt out by following the instructions in the "opting out" section of this policy.

We hold your information in the highest regard and respect your privacy. We will never sell your information or make any attempt to use it unjustly. There are certain instances we may disclose your personally identifiable information; when about a legal matter. In the case of legal action, we will promptly inform you that your information is being used and for what purpose. Examples of this situation include but are not limited to the, we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may be causing injury to you, Lifeline Healthcare Education, or others. We may also disclose your personally identifiable information when we believe the law requires it. In the event of a merger, consolidation sale, or transfer of all or substantially all of our company or its assets, personal information collected by our website may be transferred to the purchaser or the new company.

Use of Cookies

Our website uses "cookies." A cookie is a small file that is sent to your browser from a web server and stored on your computer's hard drive. We use cookies to help us determine whether a visitor to our website has visited our website before or if he or she is a new visitor. Cookies also allow Lifeline Healthcare Education account registrants to save time during checkout on return visits. Most web browsers automatically accept cookies, but they should also allow you to instruct your browser to prevent the use of cookies. Please note that if you disable cookies, certain aspects of our website will not function properly, such as the shopping cart. Our cookies do not track any personal information about you or provide us with any way to contact you, and the cookies do not extract any information from your computer.

We may use third-party analytical tools to help us better understand how you use our website. These analytical tools will place cookies on your computer to collect information. The information collected by these analytical tools will tell us things like which search engine referred you to our website, how you navigated around our website, and what you purchased. This information will help us to better serve you with more personalized information and product offerings. The third-party provider of the analytical tools may only use your personal information to perform services for us and is contractually required to maintain all of the information it collects and analyzes for us securely and in confidence. This third party may not share your personal information with anyone else, or use it for any other purpose, except on an aggregate, non-identifiable basis. 

Editing / Deleting Your Account Information

After setting up an account with Lifeline Healthcare Education, you can access, review, correct, and/or delete all of the personally identifiable information you provided to us by logging into your account.  

Class Transfer & Refund Policy

Lifeline Healthcare Education reserves the right to cancel a class. If a class must be canceled, every attempt will be made to contact registered students with a guaranteed transfer into the next available class or a full refund. If a participant must cancel, Lifeline’s office must be notified no later than 72 hours (weekends do not count!) before the first class date for a refund (minus a $25 cancellation fee for ACLS and PALS, and $15 for CPR ).

Participants who wish to reschedule their class must do so 72 hours before the class or a $10 transfer fee will be charged. They may make ONE transfer to another class within 30 days. A class can be rescheduled within the email link you received upon purchase. No refunds will be given to transferees.

Participants who fail to call or show up for class will forfeit the entire class fee. No exceptions.
Participants not attending the complete program, for whatever reason, without prior notification to the Lifeline office, cannot be given a refund.

Third-Party Service Providers

We sometimes employ other companies and individuals to perform services for us. For example, we may hire agencies to help administer consumer promotions, to analyze data, to process and fulfill orders you place, and to provide customer service. We may share your personally identifiable information with these parties, who have agreed to hold this information in confidence, not to use it for any purpose except to carry out the requested service, and to honor Lifeline Healthcare Education's privacy and security policies in the way this information is handled.

Security

We take your privacy and security seriously. For this reason, we maintain administrative, physical, and technical safeguards that are designed to protect your personal information from accidental, unlawful, or unauthorized destruction, loss, access, disclosure, or use. 

Opting Out

If you would rather not receive marketing emails from us, please let us know by contacting us as indicated in the “Contact” section below.

Site Accuracy

Lifeline Healthcare Education cannot confirm the reliability, accuracy, or completeness of any information on our site. To the extent permitted by law, Lifeline Healthcare Education, its employees, authorized agents, and all other persons associated with the compilation, writing, editing, approval, or publication of, or any other kind of work in connection with, the information contained in our site, correspondence, or any press materials, disclaim any responsibility for any inaccuracy, error, omission, deficiency or flaw in the information. Please do your part to help us continually reach higher. Please inform us of any inaccuracies you may encounter by contacting lifeline@lifelinecpr.com. We appreciate your assistance and will take action to improve and resolve any discrepancies. Due to the potential for inaccuracy, we reserve the right to deny the fulfillment of an inaccurate order and retain the right to deny any customer or purchase at our discretion. If you would like further information about any one of our items, kindly call our customer service and we will gladly assist you.

All references to other websites, organizations, products, or people are provided for convenience only and should not be taken as an endorsement of those websites, the information contained in those websites or of organizations, products, or people referred to, and in no way shall Lifeline Healthcare Education be held liable for any form of equitable theory due to any inaccuracy, error, omission, deficiency or flaw associated with these websites, organizations, products or people.

Contact Us

You may ask questions, submit comments, and opt out of receiving updates and other mailings from us by contacting us